Phelan Home Return Policy

At Phelan Home, we strive to provide you with a seamless and satisfying shopping experience. We understand that sometimes, you may need to return an item. This Return Policy outlines the terms and conditions for returning products purchased from our website, https://phelanhome.com.

1. Eligibility for Returns:

Most items purchased from Phelan Home are eligible for return within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, undamaged, and in its original packaging. This includes all tags, labels, and accessories. Items that show signs of wear, damage, or alteration will not be accepted for return.

Exceptions:

Certain items are not eligible for return, including:

  • Personalized or Custom-Made Items: Items that have been personalized or custom-made to your specifications are not eligible for return unless they arrive damaged or defective.
  • Sale Items: While we strive to make all items eligible, some sale items may have restrictions on returns. Please check the product description for specific return information for sale items.
  • Digital Products: Digital downloads or other intangible goods are not eligible for return.
  • Items Damaged Due to Customer Misuse: Items damaged due to misuse, negligence, or improper handling by the customer are not eligible for return.

2. Initiating a Return:

To initiate a return, please follow these steps:

  1. Contact Customer Service: Within 30 days of delivery, contact our customer service team at [email protected] or call us at +1 341 356-5566. Provide your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.
  2. Package the Item: Carefully repackage the item in its original packaging, including all tags, labels, and accessories. Ensure the packaging is secure to prevent damage during transit.
  3. Ship the Item: Ship the item back to us using a trackable shipping method. You are responsible for the cost of return shipping unless the item is damaged or defective. Please retain your shipping confirmation as proof of shipment. Clearly mark the package with the RMA number provided by our customer service team.
  4. Processing Time: Once we receive the returned item and verify its condition, we will process your refund or exchange. Please allow 5-7 business days for processing. You will receive an email notification once your return has been processed.

3. Refunds:

Once your return is processed and approved, we will issue a refund to your original payment method. Refunds will be processed within 5-7 business days of receiving the returned item. Please note that it may take additional time for the funds to reflect in your account, depending on your financial institution. The refund will be for the purchase price of the item, excluding original shipping costs. Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.

4. Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange an exchange. We will guide you through the process, and you will be responsible for the cost of return shipping and the cost of shipping the new item to you.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions on how to return the item and will cover the cost of return shipping. We will either replace the item or issue a full refund, including original shipping costs.

6. Contact Information:

For any questions or concerns regarding our Return Policy, please contact our customer service team:

This Return Policy is subject to change. Please check this page periodically for updates. By purchasing from Phelan Home, you agree to the terms and conditions outlined in this Return Policy.