Phelan Home Warranty Policy

At Phelan Home, we stand behind the quality of our products. This Warranty Policy outlines the terms and conditions of our warranty for products purchased from our website, https://phelanhome.com.

1. What This Warranty Covers:

This warranty covers defects in materials and workmanship in our products for a period of one (1) year from the date of purchase. This warranty applies only to the original purchaser and is not transferable. This warranty covers the repair or replacement of defective products, at Phelan Home’s discretion.

2. What This Warranty Does Not Cover:

This warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accident, or improper handling: This includes damage resulting from dropping, crushing, excessive force, exposure to extreme temperatures or humidity, or improper cleaning.
  • Damage caused by normal wear and tear: This includes minor scratches, fading, or discoloration resulting from normal use.
  • Damage caused by unauthorized repairs or modifications: Any repairs or modifications performed by individuals or companies not authorized by Phelan Home will void this warranty.
  • Damage caused by acts of God: This includes damage resulting from natural disasters such as floods, fires, or earthquakes.
  • Cosmetic damage: Minor cosmetic imperfections that do not affect the functionality of the product are not covered under this warranty.
  • Products purchased from unauthorized sellers: This warranty only applies to products purchased directly from Phelan Home’s website or authorized retailers.

3. How to Make a Warranty Claim:

To make a warranty claim, please follow these steps:

  1. Contact Customer Service: Within one (1) year from the date of purchase, contact our customer service team at [email protected] or call us at +1 341 356-5566. Provide your order number, a description of the defect, and photographic evidence of the damage.
  2. Return Authorization: Our customer service team will review your claim and issue a Return Merchandise Authorization (RMA) number if your claim is approved. This RMA number is required to return the defective product.
  3. Shipping: You are responsible for shipping the defective product back to us. Please use a trackable shipping method and retain your shipping confirmation. Clearly mark the package with the RMA number. Phelan Home will cover the cost of return shipping for approved warranty claims.
  4. Repair or Replacement: Upon receipt and inspection of the returned product, we will determine whether to repair or replace the defective product. We will ship the repaired or replacement product to you at no additional cost.

4. Limitations of Liability:

Phelan Home’s liability under this warranty is limited to the repair or replacement of the defective product. Phelan Home shall not be liable for any incidental, consequential, or indirect damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from any defect in the product.

5. Disclaimer:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is in lieu of all other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

6. Governing Law:

This warranty shall be governed and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

7. Contact Information:

For any questions or concerns regarding our Warranty Policy, please contact our customer service team:

This Warranty Policy is subject to change. Please check this page periodically for updates. By purchasing from Phelan Home, you agree to the terms and conditions outlined in this Warranty Policy.